Careers

Account Manager

Lebanon, NH | Boston, MA | Fredericton, New Brunswick CAN | Account Management

Description

We are looking for an organized and dynamic leader to perform account management in a sales supportive role. Account Managers will be responsible for maintaining relationships with Appcast clients, tracking their accounts, and helping them maneuver and operate through Appcast’s software solutions.

Responsibilities

  • Provide timely and accurate information to clients regarding their requests, complaints, and questions
  • Resolve customer inquiries by phone, email and live chats with authentic, human understanding
  • Keep all clients up to date with product enhancements, changes, or glitches
  • Track and predict client spend on a daily and monthly basis
  • Ensure that customers receive top of the line customer service and are fully satisfied through communicating proactively
  • Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly
  • Build and maintain relationships with existing customers to further brand loyalty
  • Act as a liaison between clients and our customers to ensure that all product information is relayed accurately

Candidate Traits

  • Has experience in customer service or account management
  • Is tech savvy and has a background in software sales or software management
  • Has a bottomless well of understanding and patience
  • Pays strong attention to detail, is extremely organized, and has strong ‘follow-up’ skills
  • Has a passion for problem-solving
  • Is keen on working in a startup environment, where processes and products are constantly changing and evolving
  • Has excellent written and verbal communication skills and can relay information in a timely manner
  • Desires to become knowledgeable about the Appcast products and continuing learning our account management methodology

Apply